Cohort App Privacy Policy

Cohort only collects the information it needs to provide customer segmentation, analytics, and interactive survey features for your Shopify store. We access data through Shopify (such as customer, order, and product information) and through your use of the app. We don’t sell personal data.

We store data secure service providers who help us run the app. When you uninstall, we will delete your store and customer data immediately. You can also request deletion or access to your data at any time by contacting us.

Introduction

Cohort (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you install and use our Shopify application (“the App”).
By installing or using the App, you agree to this Privacy Policy.Information We Collect
From Shopify
When you install the App, we may access certain information through your Shopify account, including:

Customer Data: name, email, purchase history, marketing preferences, customer tags.
Order Data: order details (products, prices, discounts), dates, fulfillment status, shipping info.
Product Data: product catalog, collections, pricing, inventory.
Shop Data: store domain, location, currency, and configuration.

From Merchants
When you use the App, we collect:

Account setup and configuration preferences.
Cohort segmentation criteria.
App usage analytics and performance data.
Billing and subscription information.
Support communications.

From Customers (via the video widget)
If your customers interact with our interactive video widget, we may collect:

Text or video responses to surveys.
Page URLs where responses occur.
Device and browser information (for widget functionality).
Timestamps of interactions.

How We Use Information
We use the information we collect to:

Provide and improve the App’s functionality (segmentation, analytics, surveys).
Process and store survey interactions.
Offer support and troubleshoot issues.
Manage billing and subscriptions.
Comply with legal and regulatory requirements.

We do not sell personal information.Data Retention and Deletion

We retain personal information only as long as necessary to provide the App, support your store, or comply with legal obligations.
When you uninstall the App, we delete all of your store and customer data.
Merchants may also request deletion at any time by contacting us at shep@therealheroesofecommerce.com.

Data Security
We apply industry-standard safeguards to protect personal data, including:

Encryption in transit (TLS 1.2+) and at rest (AES-256).
Role-based access with multi-factor authentication.
Secure infrastructure with firewalls, monitoring, and regular security updates.
Limited access to personal data on a need-to-know basis.

We do not share or sell data to advertisers or unrelated third parties.
If data is transferred outside your region (e.g., from the EEA to the U.S.), we apply appropriate safeguards such as Standard Contractual Clauses.Merchant Responsibility
When using the App, merchants remain the controllers of their customers’ personal information. Merchants are responsible for ensuring they have obtained all necessary consents from their customers and for managing customer privacy rights within their stores.

You have the right to request:

Access to your data.
Correction or deletion of your data.
Restriction or objection to processing.
Portability of your data.

Requests can be made by contacting us at shep@therealheroesofecommerce.com.